Privacy Policy
Effective Date: April 12, 2026
Last Updated: April 12, 2026
Luxaris Digital ("we," "us," or "our") operates TicketShred (https://ticketshred.com). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and AI-powered traffic ticket defense services.
By using our services, you consent to the data practices described in this policy. If you do not agree, please do not use our services.
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: Name, email address, and password when you create an account
- Payment Information: Processed securely through Stripe. We do not store your credit card number, CVV, or full payment details on our servers. We may retain a transaction ID, payment amount, and the last four digits of your card for order records.
- Traffic Citation Details: Violation type, date, state, court information, and your description of the circumstances. This may include case numbers, court names, and violation codes.
- Uploaded Documents and Photos: Photographs of your traffic citation or other supporting documents you choose to upload. These may contain sensitive personal information including your full legal name, home address, date of birth, driver's license number, license plate number, and vehicle information.
- Communications: Messages you send to us through our in-app chat, email, or other communication channels
1.2 Information Collected Automatically
- Device and Browser Information: IP address, browser type and version, operating system, device type
- Usage Data: Pages visited, time spent on pages, links clicked, referring URLs
- Cookies and Tracking Technologies: See our Cookie Policy for details. We use Google Analytics (property ID: G-XYLDL4PFCR) to understand how visitors use our site.
- Timezone: Your browser's timezone setting, used to display dates and times relevant to your jurisdiction
2. How We Use Your Information
We use the information we collect to:
- Provide Our Services: Process your order, generate AI-powered defense documents, and deliver them to your account
- Process Payments: Complete transactions through our payment processor, Stripe
- Communicate With You: Respond to inquiries, provide order updates, and deliver customer support through our in-app chat system
- Improve Our Services: Analyze usage patterns to improve our AI models, website functionality, and user experience
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Security: Detect, prevent, and address fraud, security issues, and technical problems
We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information with the following categories of third parties, solely for the purposes described:
| Third Party | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Name, email, payment method details |
| Google Analytics | Website analytics and usage tracking | IP address (anonymized), browser info, usage data |
| AI Processing Services | Generating defense documents | Citation details and case information (not ticket photos) |
| Cloud Hosting Provider | Website and data hosting | All data stored on our platform |
We may also disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Sensitive Information — Uploaded Ticket Photos
Special notice regarding uploaded documents: When you upload a photograph of your traffic citation, that image may contain highly sensitive personal information, including your driver's license number, home address, date of birth, and vehicle registration details.
We take extra precautions with uploaded documents:
- Uploaded files are stored in encrypted storage with access restricted to essential service functions
- Uploaded files are used solely to process your order and generate your defense documents
- Uploaded files and generated documents are retained for 30 days after delivery of your order, after which they are permanently deleted from our systems
- We do not use uploaded ticket photos to train AI models
- We do not share uploaded ticket photos with any third party except as necessary to provide the service
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including:
- HTTPS encryption for all data transmitted between your browser and our servers
- Encrypted storage for uploaded documents and sensitive data
- Access controls limiting data access to essential personnel and systems
- Regular security reviews and updates
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you in accordance with applicable law.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Account information (name, email) | Duration of account + 12 months after deletion |
| Uploaded ticket photos and documents | 30 days after order delivery, then permanently deleted |
| Generated defense documents | 30 days after order delivery, then permanently deleted |
| Payment transaction records | As required by tax and financial regulations (typically 7 years) |
| Usage and analytics data | 26 months (Google Analytics default) |
| Chat and support messages | Duration of account + 12 months |
7. Your Privacy Rights
7.1 All Users
Regardless of where you live, you may:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate information
- Deletion: Request that we delete your personal data, subject to legal retention requirements
- Opt-Out of Marketing: Unsubscribe from marketing communications at any time
To exercise these rights, email us at support@ticketshred.com. We will respond within 30 days.
7.2 California Residents — Your CCPA/CPRA Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information:
- Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share it.
- Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions (e.g., completing a transaction, legal obligations).
- Right to Correct: You have the right to request correction of inaccurate personal information.
- Right to Opt-Out of Sale or Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
- Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as driver's license numbers contained in uploaded ticket photos) to what is necessary to provide the service.
To submit a CCPA/CPRA request, email support@ticketshred.com with the subject line "CCPA Request." We will verify your identity before processing your request and respond within 45 days.
Categories of personal information collected in the preceding 12 months:
- Identifiers (name, email, IP address)
- Financial information (payment details via Stripe)
- Internet or network activity (browsing history, usage data)
- Government-issued identification numbers (driver's license numbers in uploaded ticket photos)
- Geolocation data (timezone, state/jurisdiction)
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us at support@ticketshred.com and we will promptly delete it.
9. Third-Party Links
Our website may contain links to third-party websites (such as court websites, legal resources, or our payment processor). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on this page with an updated "Last Updated" date. We will notify registered users of material changes via email. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:
Luxaris Digital
Email: support@ticketshred.com
Website: https://ticketshred.com
This document was prepared for TicketShred using TermsCraft.com. It has been customized based on the specific details of your website and through personalized consultation with our legal document specialist. We recommend periodic review by qualified legal counsel to ensure continued compliance. Visit termscraft.com for updates and additional legal documents.